Terms of Service

1. Acceptance of terms

By creating a storefront or using Bonyeza, you agree to these Terms of Service and our Privacy Policy. If you operate a business storefront through Bonyeza, you are responsible for the goods, services, pricing, and communications you offer to customers over WhatsApp.

2. Business responsibilities

You confirm you have the right to sell the products or services listed, that prices and availability are accurate, and that you comply with Tanzanian consumer-protection and tax law. Bonyeza facilitates messaging and ordering but is not a party to any transaction between you and your customers.

You are responsible for responding to customer orders and messages in good time, for fulfilling every order you accept, and for resolving disputes about goods, delivery, or refunds directly with your customer.

3. How orders work

Orders placed through your storefront are recorded in your order inbox and sent to you as WhatsApp messages to the business number you provide. Bonyeza does not process payments on your behalf and is not liable for fulfilment, delivery, or disputes arising from customer conversations.

Order data is stored on Bonyeza's infrastructure so you can manage, print, and act on it. Your customers' information is held on your behalf, and you are responsible for using it only to fulfil orders and communicate with your customers.

4. Fees and payment

Plans are billed monthly, quarterly, or annually as shown on the pricing page. Payment is arranged through the WhatsApp channel on your invoice. The free plan includes 50 WhatsApp orders a month with no payment and no expiry; it simply stays free.

Fees are due in advance for each billing period. Monthly fees are non-refundable once a billing period starts; if you are ever charged in error, message us within 7 days and we will refund. We never sell contingent subscriptions for goods you list on your own storefront.

5. Acceptable use

You may not use Bonyeza for unlawful goods, spam, fraudulent listings, or misleading conduct. We may suspend or terminate accounts that violate these terms or applicable law, with notice where reasonably possible.

6. Cancellation and refunds

Monthly plans carry a 3-month minimum commitment, paid monthly by messaging us on WhatsApp. Months 1-3 are committed. After month 3 you may cancel anytime with no cancellation fee. Cancellation takes effect at the end of your current billing period and your storefront stays live until then. Quarterly and Annual plans are prepaid for the full term and non-refundable.

Your catalog, orders, and settings are preserved for 60 days after cancellation, and reactivating within that window restores everything. After 60 days, your account data is deleted from our systems in line with our data-handling process.

7. Our intellectual property

The Bonyeza software, branding, and platform are owned by Bonyeza. We grant you a non-exclusive, non-transferable right to use the platform to operate your storefront while your account is active. You keep ownership of your catalog, listings, and business data.

8. Disclaimer and limitation of liability

The platform is provided "as is" and we aim for continuous availability but do not guarantee it. To the extent permitted by law, Bonyeza's total liability arising out of or related to these terms or your use of the platform is limited to the fees you paid in the three months before the event giving rise to the claim. Neither party is liable for indirect, incidental, or consequential damages.

9. Changes

We may update these terms from time to time. We will post the revised terms on this page with a new "Last updated" date. Continued use after changes take effect constitutes acceptance of the revised terms.

10. Governing law and contact

These terms are governed by the laws of the United Republic of Tanzania. Questions about these terms can be sent to hello@bonyeza.app, and privacy questions to privacy@bonyeza.app.